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ABOUT US:Our company, DigitalSquad, is an online business Digital Marketing Agency.Visit our website here: https://digitalsquad-eg.com/careers/There is an incredible balance of world-class standards and intensity while promoting a healthy lifestyle. Our culture will always promote extremely fun, empowering, result-oriented environment.We've helped scale over 150 businesses in the last 3 years, all fast-growth online companies and you'll get to be on the leading edge of these transformations.ROLE:The Account Manager, and wider account management team, are the bridge between the client and the agency. They are responsible for ensuring that the agency is meeting the client’s needs, working with all the key functions that go into creating the agency’s advertising output. They are constantly solving problems, managing internal and external communications, and driving projects to completion.Responsibilities- Manages a portfolio of accounts to achieve long-term success.- Develops positive relationships with clients.- Acts as the point of contact and handle customers’ individual needs.- Resolves conflicts and provide solutions to customers in a timely manner.- Suggests actions to improve and Identifies opportunities to grow business with existing clients.- Makes sure clients receive requested services in a timely fashion.- Coordinate with staff members working on the same account to ensure consistent service.- Services multiple clients concurrently, often meeting deadlines.- Communicates with clients to ensure that all of their needs are understood and addressed.- Builds strong client relationships to maintain old business and acquire new customers.- Collaborates with various internal departments to ensure that they fulfill all customer requests.- Resolves complaints and keeping track of all processes that pertain to the client's desires.- Acts as the client's representative in the company to ensure that their demands are met with a focus on improving the customer experience.- Note: You’re not responsible to bring in new clients (this is not a sales position). You are responsible to keep and grow your clients with Remarkable Client Experiences, Remarkable Excellence.
RESULTS:- Regular reports Delayed, Urgent Tasks status on regular basis- 100% campaign complience to the marketing plan at all times- Maintain a response rate less 1hoursJOB REQUIREMENTS:- Previous work experience as an Account Manager or relevant role in the Advertising industry.- Proven ability to manage multiple projects at a time while paying strict attention to detail.- Strong verbal and written communication skills.- Excellent time and project management skills. You’re always looking to improve inefficient processes.HOURS:10:00AM-5:00PM - Cairo Time - 6 days aweekSALARY:Basic Monthly Salary: LE5,000 Commission: 2% of retained Cash - on maintaining Less than 10% Churn RateBENEFITS:- Work-life balance with remote work from anywhere.- Functional Trainings, and coaching.- Generous and flexible paid time off, including holidays and sick days.
DigitalSquad CORE VALUES:Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.Client-Oriented: Our goal is to never have to “acquire” another client again - “A referral from every client, every client from a referral.”Dependability:"Ability is important in our quest for success, but dependability is critical."Making commitments, delivers on time and follow-up on what has been doneOwnership:To blame someone else is to admit you are powerless.Complaining and excuses will not be tolerated.Simplicity:We work to identify the root cause of issues and then create the simplest systemto solve itTransperancy:Transparency builds trust, trust builds teamsit helps to maintain high standards.